Shipping & Delivery
At Atlas Voyage, we aim to deliver your order efficiently while maintaining high quality standards.
PROCESSING TIME
All orders are processed within 1–3 business days.
During periods of high demand, processing may take slightly longer.
Once your order has been processed, it will be shipped promptly.
SHIPPING TIME
Estimated delivery time: 5–9 business days worldwide
Please note:
- Delivery times are estimates, not guarantees
- Delays may occur due to shipping carriers, customs, weather, or other external factors beyond our control
SHIPPING CONFIRMATION
Once your order has been shipped, you will receive a confirmation email containing:
- Your tracking number
- A link to track your order
Please allow 1–3 days for tracking updates to appear.
SHIPPING COSTS
Shipping costs are calculated at checkout or offered as part of promotional campaigns.
Any applicable duties, taxes, or import fees are the responsibility of the customer unless stated otherwise.
INTERNATIONAL SHIPPING
We ship worldwide.
International orders may be subject to:
- Customs processing
- Import duties or taxes
These are determined by your local authorities and are outside our control.
DELIVERY ISSUES
Delays
We are not responsible for delays caused by:
- Shipping carriers
- Customs clearance
- Incorrect address provided by the customer
- Events outside our reasonable control
Delivery delays do not automatically qualify for refunds.
Lost or Stuck Packages
If your tracking has not updated for more than 10 business days, please contact us.
We will investigate and assist where possible.
Incorrect Address
If an incorrect shipping address is provided:
- We are not responsible for failed delivery
- Orders may not be eligible for refund or replacement
Please double-check your details before placing an order.
ORDER CHANGES & CANCELLATIONS
Orders are processed quickly and therefore cannot be guaranteed for cancellation once placed.
If you need to make a change:
- Contact us immediately
- Changes are not guaranteed once processing has begun
REFUSED OR UNDELIVERED PACKAGES
If a package is:
- Refused by the customer
- Not collected
- Returned due to incorrect address
We reserve the right to:
- Deduct shipping and handling costs where permitted by law
- Issue partial refunds where applicable
CONTACT
If you have any questions regarding shipping, feel free to contact us: